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  EXCELLENT  
  
 Based on 131 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Katie Lee 
 
19/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Really happy with our decision to go with Serena as our mortgage broker, she made the whole process as quick, easy and stress-free as possible. Always took the time to explain everything (very helpful for a first time buyer like myself) and quick to update along the way. What we appreciated the most about her though and are so grateful for is that she got back in touch after already finding us a mortgage product weeks (if not months!) prior - to see if she had time to apply for a better rate for us before we exchanged and luckily she did manage to secure it on our behalves! We would definitely recommend her after our experience and wouldn’t think twice about working with her again in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 B M 
 
16/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Serena has been absolutely brilliant throughout the process so far. We received our mortgage offer within just three days, and she has been incredibly quick and responsive from the outset.

She has answered every question promptly, kept on top of our conveyancer for updates and made sure the estate agent has been kept informed as well. She is extremely well organised and clearly knows exactly what she is doing and how to manage the process, which has made everything feel very straightforward and easy for us.

We haven’t exchanged yet, but our experience with Serena so far has been excellent. She has made the whole process feel well managed and reassuring, and I would absolutely recommend her to anyone looking for a mortgage broker. I have really felt like she’s rooting for us and is invested in getting the absolute best outcome. Thank you!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Imran Hasan 
 
16/09/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Serena has been more than just a mortgage broker for me, she’s been a steady, reassuring presence throughout a process that can easily feel overwhelming. From the very beginning, she took the time to understand my situation properly, not just the paperwork. That meant a lot.

What stood out most was her calm, patient way of explaining things. No jargon, no rushing, no making me feel like I was asking too much. Every time something changed or needed a decision, she was already ahead of it, guiding me through with clarity and genuine care.

There were moments in the process where I felt the pressure, but Serena never let it turn into stress. She checked in, she reassured, and she made sure I always knew what was happening and why. It felt like having someone in your corner who actually wants the best for you, not just the quickest outcome.

I’m truly grateful for her support and professionalism. Serena made a complicated journey feel manageable, and I wouldn’t hesitate to recommend her to anyone who wants a broker who brings both expertise and heart to the table.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Asthildur Lowe 
 
16/08/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Serena has been absolutely incredible and we couldn't be happier! What could have been a hugely stressful process as first time buyers has felt simple and straightforward with her help and guidance. We started this process right at the start of the summer holidays and even juggling motherhood and going away herself we have always felt we were a priority - which shows as the time from our first fact find meeting to mortgage offer was just 3 weeks!
Thank you so much Serena!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Grace Rudman 
 
08/07/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I’m sat writing this in our new home which was made possible thanks to Serena! From the very beginning my first email was literally titled ‘Don’t know where to start’ and Serena has helped and advised every step of the way! We’ve had a turbulent 16 months in the house buying process and Serena was the only person who we could reply on to be honest and open with her responses.  We’ve vowed to never move again but when the time comes to remortgage we’ll be straight back to Serena.
We can’t recommend Serena enough and have been telling anyone that will listen to use her.  Thank you Serena for helping our dreams come true.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 jordan knott 
 
12/06/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Serena helped us purchase our first home and has helped us with every remortgage we have done since. Every time it’s been effortless. Would recommend every time.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Laura Shufflebotham 
 
09/06/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I needed to remortgage as a result of divorce.  My trading style had changed and I had other income I wanted to be factored in with being a sole income application.  The process was smooth.  I didn't feel the need to chase as I knew I would get updates when there was something to update.  I knew Serena had the experience and reputation to provide a high level service.  Getting a mortgage is stressful at the best of times however having someone who communicates at each step and is highly recommended makes it easier. I would highly recommend Serena for anyone looking for mortgage advice.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Georgia Rawlings 
 
07/05/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Serena was absolutely amazing and worth every penny!! Such a small cost for so much help and reassurance.

We initially reached out to Serena as first time buyers, to get an understanding of how long we needed to “wait” to get the ball rolling with the mortgage process as we thought we were still very much in the deposit saving stages. After a chat with Serena, we found we had a lot more flexibility then we thought and learned to not always take advice from the internet and social media.

Fast forward just a few weeks, we have had an offer accepted on our first home & full mortgage application approved too. Thanks so much Serena. If it wasn’t for you, we would still be waiting and saving, missing out on the home that we will soon be calling ours 🤞😊🏡
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Shabnam Iqbal 
 
01/04/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I had been following Serena on Instagram and thought when I’m ready to move I am going to contact her. I don’t regret this decision at all!

I arranged my initial call with her which was the fact find and had psychologically prepared myself for her to tell me the steps to take in order to be ready to move.

I was honestly blown away when she told me I could get a mortgage in principle and how much.

I have been thinking about moving for the past few years after a divorce and I knew this was the right time after speaking to Serena.

The process on her end was super speedy! Throughout the whole journey she was very supportive, patient and reassured me when things were turbulent.

If you are in need of a mortgage broker - Serena is the best person you need to contact!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Katherine Catling 
 
06/03/2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I first reached out to Serena on Instagram a few months before I was ready to begin the mortgage process. She was very helpful from the start, providing clear and straightforward information without any pressure.
When I was finally in a position to move forward, I got back in touch and because I had already shared my details beforehand, our first phone call felt more like chatting with a friend than a formal appointment.
The options Serena found for me far exceeded my expectations, and I’m now well on my way to the fresh start I was hoping for.
The support she’s provided throughout has been fantastic, and it’s clear that she genuinely wants the very best for her clients. I wouldn’t hesitate to recommend Serena and will definitely be back in touch when it’s time to remortgage in a few years.