Welcome To…
We aim to provide the ultimate customer service experience by delivering the highest standards.
As your Mortgage and Protection Specialists, we will assist you throughout the home buying, moving and remortgage process to ensure you receive the right guidance and advice.
Serena
FINANCING YOUR FUTURE
Can we Help?
We’re always happy to answer questions and offer advice on mortgages and personal insurance. Please don’t hesitate to contact us.
Contact Serena
My Working Hours:
Monday – Thursday | Friday 8am – 12pm
EXCELLENTTrustindex verifies that the original source of the review is Google. I honestly don’t know where to start with how amazing Serena has been throughout this whole process. I’d been following her on Instagram for some time before reaching out, and the advice she shared there always came across as so genuine and knowledgeable. It gave me real confidence that I was choosing the right person to help me with my mortgage, and Serena completely lived up to that. From the very first Teams call, Serena made everything feel simple and stress-free. She moved quickly with my application, always took the time to answer every question, and kept me constantly updated about what was happening behind the scenes. That reassurance meant a lot, especially as a first-time buyer. Midway through, I decided to go for a home with an extra bedroom, which meant my original figures changed. Serena immediately put together a new decision in principle and got the ball rolling again without any fuss. From the first fact find appointment to receiving my mortgage offer, the whole process took just seven weeks, which still amazes me. Serena’s patience, efficiency and calm communication honestly made the biggest difference. She took what could have been a really stressful experience and turned it into something smooth and positive. I’d recommend her to anyone who wants someone truly dedicated, transparent and supportive every step of the way.Posted onTrustindex verifies that the original source of the review is Google. I had an excellent experience working with Serena at The Mortgage Account Ltd. From start to finish, the process was smooth, clear, and professional. Serena took the time to understand my needs and guided me through every step, making what could have been a stressful process feel straightforward and manageable. She was always available to answer my questions and provided clear explanations of fees, options, and the mortgage products available. Thanks to her expertise, I secured a mortgage that met my requirements with no hidden surprises, and I felt fully supported throughout the process. I would highly recommend Serena to anyone looking for a knowledgeable, trustworthy, and approachable mortgage broker.Posted onTrustindex verifies that the original source of the review is Google. Serena provides an expert, first-class experience. Her knowledge exceeds expectations and ensures you feel fully supported through what can otherwise be a nerve-racking process. Her communication is frequent, timely, and covers everything you need to know. She creates a space where you can ask questions openly and feel confident every step of the way. The process has been seamless. So grateful to have had you through this experience - thank you, Serena! 💫Posted onTrustindex verifies that the original source of the review is Google. No review will be able to sum up how incredible Serena is. What started off as a curious fact find thinking our forever home would be 12+ away, resulted in us having a mortgage offer a few weeks later. Serena spent time getting to know us and our needs as a family, and helped us realise that our affordability was different to the online calculators we had been relying on. She explained the full process, kept us in the loop and was incredibly responsive. If you want someone efficient, to the point and who will get the job done (quickly and properly), whilst also holding your hand then she is your girl! Thank you Serena!Posted onTrustindex verifies that the original source of the review is Google. Serena has been wonderful from start to finish. Going through a split from my husband hasn't been easy but Serena has been supportive and so kind. She celebrated my progress the whole way through, giving me that extra boost when I needed it. My Mortgage application got approved within days thanks to Serena's preparedness. I couldn't ask for a better person/business to help me through this whole process. Mortgages with Serena isn't just a business that treats you like a number, Serena makes you feel like a person and makes you feel heard and understood.Posted onTrustindex verifies that the original source of the review is Google. Serena has helped me understand the mortgage so much since i've known her... she is actually a fountain of knowledge & has a really down to earth but professional approach to helping anyone with their mortgage needs! Highly recommendPosted onTrustindex verifies that the original source of the review is Google. ⭐️⭐️⭐️⭐️⭐️ “I can’t thank Serena enough for all her help with my mortgage. From the very beginning, she made me feel at ease and took the time to explain everything in a way I could understand. She was always just a message away, no matter how small or stupid my questions were, and that really meant a lot to me. What could have been a stressful process turned into a smooth and even exciting experience because of her support. I’m so grateful for her patience, kindness, and genuine care — I wouldn’t hesitate to recommend her to anyone!Posted onTrustindex verifies that the original source of the review is Google. We honestly can’t thank Serena enough. When we thought there was no light at the end of the tunnel, she stepped in and turned everything around for us. Her knowledge and support has been incredible throughout the whole process. Always at the end of an email with a prompt response to our numerous questions. Not only did she secure a mortgage when we’d almost given up hope, but she also managed to save us a huge amount each month, taking so much stress off our shoulders. If you’re looking for someone who genuinely cares and will go the extra mile, we wouldn’t hesitate to recommend her, we won’t use anyone else now or in the future!Posted onTrustindex verifies that the original source of the review is Google. I don’t know how we would have managed without Serena! She took the time to understand our slightly complicated circumstances and has found us exactly what we needed at a really good rate. Serena communicates efficiently, is the right level of honest and went above and beyond to help us to a successful conclusion. Whilst my faith in the mortgage provides wobbled at times, I never doubted that if it was possible, Serena would be the person that would make it happen!Posted onTrustindex verifies that the original source of the review is Google. Thank you so much Serena for all your help in us getting our mortgage offer! As first time buyers we have had such an excellent experience. I have been following Serena on Instagram for a couple of years and just knew she would be the right broker for us. She's down to earth, knowledgeable and straight to the point which is what you need when buying your home. Serena gives a genuine care for her clients and you feel like you can ask her anything. The original figures we had changed due to us changing the plot we were buying but Serena was so quick in amending this, getting our DIP and booking a meeting in ASAP. Everything has run so smoothly and in 3 weeks we had our mortgage offer! Thanks for helping us get our dream home, what I thought would be a stressful experience turned into a seamless and positive one. Would highly recommend.
Your Property may be repossessed if you do not keep up repayments on your mortgage
You may have to pay an early repayment charge to your existing lender if you remortgage
Not all Buy to Let Mortgages are regulated by The Financial Conduct Authority
As with all insurance policies, conditions and exclusions will apply
Don’t miss out on our updates! Sign up to our mailing list for exclusive freebies and valuable offers
The Mortgage Account is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority.
Registered Office: The Mortgage Account Ltd, 43 Woodlands Park, Whalley, BB7 9UG. Registered Company Number: 15563084
Registered in England & Wales/ Northern Ireland/ Ireland/ Scotland
Privacy Policy | Cookie Policy | Just in Time Statement | Fee Statement
Copyright: 2026, The Mortgage Account Ltd
